Grievance Redressal
Helping investors build wealth through disciplined investing, financial planning and long-term strategies.
AnuPal Investments is committed to prompt, fair and transparent resolution of Investor Complaints and Grievances in accordance with applicable Regulatory guidelines.
Grievance Redressal Officer (GRO) : Palak Sachin Jaju
Email : jajusachin06@gmail.com, Phone : +91 9340192310
Office Address : 401 & 402, Grace Avenue, Plot No 5, Survey No 123, Behind Hotel Amrita Executive, Baner, Pune - 411045.
HOW TO SUBMIT A COMPLAINT
Complaints or grievances may be submitted through any of the following channels:
- Email to the registered email address
- In person at the Registered office
- Any other officially communicated channel
COMPLAINT RESOLUTION PROCESS
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + Concerned Authority | Within 7–15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated Partner | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon Resolution |
ESCALATION MATRIX
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | jajusachin06@gmail.com | Email / Phone / In Person | Acknowledgement: 3 Days |
| +91 9340192310 | Resolution: 7–15 Working Days | ||
| Level 2 | Sachin Jaju (Business Head) | Email / In Person | 14 Working Days |
| jajusachin06@gmail.com | |||
| Level 3 | Concerned AMC / Product Provider | As per AMC Policy | As per their policy |
COMPLAINT HANDLING
All Complaints received are recorded and reviewed. Appropriate action is taken to address the concern and a response is communicated to the investor.
ESCALATION MECHANISM
If a complaint is not resolved satisfactorily, it may be escalated internally to the designated authority within the organization. Investor may also approach following platform
SEBI SCORES : https://scores.sebi.gov.in/
Investor may also contact the respective Asset Management Companies as per their Grievance Redressal Mechanism.
NOTE: This Grievance Redressal mechanism is intended to facilitate fair handling of investor concerns in accordance with applicable regulatory requirements.